Customer Success Manager

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Passionate about Customer Success and making the world more sustainable at the same time? Look no furtherÂ đŸ’šđŸŒ±

Worldfavor is on a mission to make every company in the world sustainable, and to make sustainability information transparent and easily accessible and shareable.

As a Customer Success Manager, your job is to make sure our customers thrive in our platform and thereby succeed in their efforts to become a more sustainable company. Worldfavor works with both Nordic sustainability leaders as well as large global companies, and we are on an ambitious, fast-paced growth journey to expand both locally and internationally. You will help these sustainability champions reach their goals by using Worldfavor in the best way possible. 


😎 Some of your key responsibilities will be:

  • Ownership over the entire customer journey from their start as customer;
    • Onboarding new customers and ensuring they get the best possible start with Worldfavor to successfully reach their goals
    • Training customers in the platform
    • Proactively checking in with and meeting with customers to ensure they stay on track and reach their goals
    • Proactively working to ensure high adoption and retention
    • Ensure customers get a best-in-class experience and service
    • Deliver expertise, best practice and guidance and challenge and empower customers to unleash their full sustainability potential
    • Once in a while, join in on sales meetings with potential customers to support and advice with your product and domain expertise 
  • As part of the Customer Success team you will be at the heart of things and collaborate tightly with both the sales team as well as the product team, to constantly innovate and optimize our ways of working and offer a leading product. You will serve as the internal voice of the customer, and therefore will have an important influence on our core - our product.

  • If you are have strategic mindset and carry experience from Customer Success and/or optimizing CS processes, there will be opportunities to also contribute in these areas. 

👋 We look for you who:

  • Have a true passion for building strong and long-lasting relationships
  • Have 1-3 years’ experience within Customer Success, and/or customer project management
  • Is a doer with ability to drive many tasks and projects at the same time
  • Have a can-do attitude and thrive in a high-growth environment
  • Is organized and work well independently, while also being a humble team player
  • Is a responsive listener as well as confident in presenting to and advising senior executives in anything from medium size companies to global companies
  • Take a keen interest in corporate sustainability
  • Excellent professional communication skills in both English and Swedish

🌟 It’s extra qualifying if you:

  • Have experience as a Customer Success Manager for a B2B SaaS company
  • Have experience within corporate sustainability
  • Have worked with international enterprise clients
  • Is technically skilled
  • Have experience from CS processes and KPI tracking
  • Have any additional language skills

Worldfavor is a dynamic, vibrant and entrepreneurial workplace with high tempo and energy, where you will receive a lot of influence and responsibility from day one and constantly evolve as the company grows and expands!

So, keen to make the world more sustainable? Let's talk 😊

Or, know someone who would be a perfect fit? Let them know!


Barnhusgatan 20
111 23 Stockholm Directions View page

Workplace & Culture

Our team is a fun-loving, diverse group of people who are all driven by creating a better world, while also doing what we love – creating and nurturing an awesome tech product. We laugh a lot and have fun at work, but take what we do and our mission very seriously. We value a team member that gives that little extra in everything they do, while also being able to take responsibility and deliver on time. We support each other and prioritize team efforts over individual prestige. We hope to see you develop within the company over the years and strive to support that journey in the best way we can. 

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